Return & Refund Policy

All products purchased at MD coffee (Motive Dream Coffee HK) cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.

*Please be aware that we are not responsible for any damage caused by the process of delivery* 

Exchange for defective items

If you believe that your product is defective, please please email us at to request for exchange.

If MD coffee determines that the product is defective and you are eligible to exchange your product, please follow the instruction of return at FAQ and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product.