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How to enjoy our product
How to enjoy our product
A Guide for Drip Bag Coffee
For each cup of coffee, set up your drip bag onto your preferred utensil and have your boiling water ready.
After boiling, depending on personal preferences, pour in 140ml to 160ml of boiling water at between 88 to 95 degrees celsius (190 - 203f). If you do not have any thermometers, we recommend you wait at least 2 minutes after reaching the boiling point before pouring it into your coffee filter or drip bag.
A Guide for Drip Bag Coffee
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Delivery Information
Delivery Information
We would process your order within 3 working days. Depending on your shipping choice, your products should be delivered within 3 working days. For Details, please refer to our 'Shipping Policy'
Return & Refund Policy
All products purchased at MD coffee (Motive Dream Coffee HK) cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.
*Please be aware that we are not responsible for any damage caused by the process of delivery*
Exchange for defective items
If you believe that your product is defective, please please email us at mdcoffeehk@gmail.com to request for exchange.
If MD coffee determines that the product is defective and you are eligible to exchange your product, please follow the instruction of return at FAQ and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product.